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Customer service requests down more than 25 per cent

THE number of customer service requests received by Somerset Regional Council dropped by 26 per cent in the 2018/19 financial year.

Published: 19th July 2019

THE number of customer service requests received by Somerset Regional Council dropped by 26 per cent in the 2018/19 financial year.

Statistics released this week showed 4,398 requests were received during the 12 months, compared to 6,013 for 2017/18.

Somerset Mayor Graeme Lehmann said most of the requests related to roads.

“Being a rural region with 1,489km of constructed local roads, we receive requests for maintenance and reports of wandering livestock,” Cr Lehmann said.

“While the figures are good, we continue to get value-for-money information about our roads so we can focus our maintenance effort where it is needed most.

“We have just invested $44,000 in automated traffic counters to check the number of trucks and cars on our roads and bridges, and we are investing $60,000 in a road asset condition assessment unit to check the pavements and running surfaces of council-owned roads.

“We will also use this to take measurements of state highways in our area to help council lobby for improvements.”

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