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Somerset Regional Council confirms more closures

Somerset Regional Council will close its Esk administration and Lowood and Kilcoy customer service centres at 5pm today.
Libraries will also close, along with public pools.

Published: 25th March 2020

SOMERSET Regional Council will close its Esk administration and Lowood and Kilcoy customer service centres at 5pm today.
Libraries at Esk, Lowood, Toogoolawah and Kilcoy will also close, along with the region’s public pools.
Council closed its visitor information centres and art galleries on Monday.
Mayor Graeme Lehmann said the latest round of closures was confirmed at today’s special council meeting to discuss the community impact of coronavirus.
"Council has remained agile in recent days with customer service centres, libraries and pools remaining open within a risk management framework," Cr Lehmann said.
"Staff have worked tirelessly and adapted to find alternative ways to keep our community centres open."
"However, with the increase of confirmed cases of coronavirus across the West Moreton Health district, advice has been received via the Local Disaster Management Group that council should now move to close all customer service centres, libraries and pools."
"Regardless of the closures, council staff have innovated and will continue to offer customer service to our community, albeit by different approaches."
"Once again, it is important that we all continue to take advice from state and federal authorities and keep personal hygiene and social distancing top of mind."

What the closures mean for you

Q: What is being closed?
A: Customer service centres and libraries will be closed to the public. Council staff will continue to work to provide services to the community. 
 
Q: What about waste facilities?
A: Waste facilities will remain open until further notice. Please visit somerset.qld.gov.au for more information.
 
Q: Where can I find information about council services?
A: Visit somerset.qld.gov.au or phone 5424 4000.
 
Q: Will staff be available to answer my phone call?
A: Yes. Phone 5424 4000 to speak with a customer service officer, who will then direct your call.
 
Q: How do I get more information about Saturday’s council election?
A: Phone the Electoral Commission Queensland on 1300 881 665.

What the library closures mean for you

Q: How can I get help?
A: Email mail@somerset.qld.gov.au and we will work to answer your questions as quickly as possible. We will also provide phone service (Esk 5424 4080), (Kilcoy 5422 4950), (Lowood 5425 9104), (Toogoolawah 5423 1551). If we don’t answer, please leave a message and we will return your call.
 
Q: What services are available?
A: A large collection of free digital content is available with your Somerset Libraries membership number at somerset.qld.gov.au. If you would like to join Somerset Libraries, just give one of our branches a call and we’ll join you up over the phone.
 
Q: What should I do with loan items and reservations?
A: Items on reserve will be available upon reopening. All items currently on loan have been extended until 30 June 2020.
 
Q: What about library programs?
A: All public events and programs are cancelled until further notice. For updates join us at facebook.com/SomersetLibraries.
 
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