Rent Connect

Service name

Rent Connect

Contact Name

Andrew Bakon or Alex Lazo

Email

hhs-rco-ipswich@chde.qld.gv.au

Phone

07 3437 6000

Address

Ipswich Housing Service Centre, Level 1, 117 Brisbane Street Ipswich

Website

https://www.qld.gov.au/housing

Service program

Private market products - advisory services. Tenancy Assistance aims to: • engage with customers to identify issues that threaten the tenancy • overcome unexpected short-term tenancy problems before the tenancy ends • provide flexible, individualised assistance for customers • empower customers to identify issues impacting their tenancy • develop strategies to stabilise their tenancy situation. Determining suitability involves considering: • a customer’s ability to ‘pay the rent’ and ‘care for the property’ in the private rental market • capacity to offer the level of assistance needed to help the customer overcome their barriers to finding and securing a tenancy in the private rental market • real estate agents’ risk management practices involve determining a prospective tenant’s suitability for a property by assessing their ability to ‘pay the rent’ and ‘care for the property’. These attributes are therefore critical in determining a customer’s suitability.

Geographic coverage area

Somerset, Scenic Rim, Ipswich and Lockyer

Model of service delivery

office based , phone with limited outreach services

Eligibility criteria (including age)

criteria may include the following: • meet Private Housing Rental products income eligibility limits. • be suitable public housing tenants seeking to move into the private rental market • be facing non-financial barriers to renting in the private market • be an Australian citizen, permanent resident or hold a temporary protection visa or possess a bridging visa • live in a Queensland rental property • have no considerable assets such as a residential property or household cash and savings • be in circumstances such as domestic violence, relationship breakdown, extreme hardship or be affected by a natural disaster area.

Referral pathways

Through the Ipswich Housing Service Centre, community agencies, real estate agents or self referral.

Cost

Free

Intake capacity and limitations

Usually within two weeks.