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Food info - Inspections
Complaints
Information for businesses
Council has a duty to investigate and respond to complaints received. A complaint may result in an inspection of your premises to ensure you are complying with the legislation.
If a person contacts you to make a complaint about your business, it is a good idea to have complaint management procedures in place for staff to follow.
Information for customers
To make a complaint about a food business, please call Council on (07) 5424 4000.
Complaints can also be lodged through Queensland Health at Food safety complaint | Queensland Government (health.qld.gov.au)
Useful links
- Queensland Health
- Safe Food Production Queensland
- Allergen Bureau
- Food Standards Australia New Zealand